Refund/Exchange Policy
 

designabiz.com takes great pride in the quality of our products. Customer satisfaction is our #1 priority. As a retailer we strive for a long term relationship with our customers. We realize that the buying process is not complete until the customer is satisfied enough to recommend us and our products to their friends and family.

We offer a comprehensive return policy that guarantees your satisfaction.

We accept returns for exchange or refund for the following reasons:

  • Shipping errors
  • Damaged goods
  •  


In order to return your products, send an e-mail to Customer Service and we will forward a return address. Your order must be returned, at your own expense, within 5 days of receipt, in unused condition, and with all tags attached. We will not accept returns without a return authorization number.  We will not accept orders that are returned to sender. Items purchased with a discount code may only be returned for exchange. Shipping charges are NOT refundable under any circumstances.  

Refunds will be issued within 15 days of receipt, and will be credited to your credit card.


 
How to Return/Exchange Your Order:

  • Contact us within 7 days of receipt of your product Customer Service and include a copy of your order or the transaction ID number from your confirmation page. Please tell us the item you received and the reason for the return. Advise us if you want a refund or an exchange.
     
  •  We will email your return/exchange instructions that include a ship to address along with a return authorization number:
    • All items returned/exchanged must be unworn and in the original box, and all original contents, (i.e. retro cards, or cases, etc.).
    • Refund/Exchanges must be returned with in 5 days of delivery of your item.
    • Certain items can not be returned, i.e. products on our clearance page.
    • Return/exchange must include return authorization number to be processed.
  •  Refunds will be issued within 15 days of receipt, and will be credited to your credit card.
     Exchanges will be processed once item is received.

 

IT IS IMPORTANT NOT TO SEND YOUR PRODUCT BACK UNTIL WE EMAIL YOU A CONFIRMATION. YOUR PACKAGE WILL BE REFUSED AND WILL BE SHIPPED BACK AT YOUR EXPENSE.